Terms of Service

The HomeWell Apps and Web Workspace

These Terms govern your use of HomeWell: Home Management, HomeWell Realtor, HomeWell Tenant, HomeWell Property Manager, and HomeWell Vendor (the "Apps"), and the homewell.pro website and Realtor CRM web workspace (the "Web Workspace"). References to "HomeWell," "we," "us," or "our" mean the operator of these Apps and the Web Workspace; "you" means the person or organization using them.

Use of the Service

You agree to use HomeWell only for lawful home records, maintenance, real estate, property management, and support activities. You are responsible for the accuracy of the information you enter and for maintaining the confidentiality of your account credentials.

Subscriptions and Billing

Some HomeWell features require a paid membership (for example, Homeowner Pro, Vendor Business, or a Property Manager plan). Paid memberships automatically renew for successive billing periods at the then-current price unless you cancel before the renewal date. A free trial, where offered, automatically converts to a paid subscription at the end of the trial period unless you cancel before the trial ends.

Purchases made through the Apple App Store are billed, renewed, and cancelled through your Apple ID account settings — Apple, not HomeWell, processes that payment and controls that cancellation flow. Purchases made on the Web Workspace are billed through Stripe and can be cancelled or changed from the Stripe customer portal linked from your Billing settings.

Refunds for App Store purchases are handled by Apple under its own refund policies; HomeWell cannot issue an Apple refund directly. Refunds for Stripe web purchases are considered case-by-case — email support@homewell.pro from the account's email address — and are granted or denied at HomeWell's discretion except where a refund is required by applicable law.

The Realtor CRM membership is currently offered free during launch; when that changes, the price, billing cadence, and cancellation path will follow this same section.

Communications

By providing a phone number or email address, you consent to receive transactional messages related to your account (for example, verification codes, task and message notifications, and billing receipts). You represent that any phone number or email you enter for yourself or add on behalf of another person (for example, a client or tenant) is one you or they have agreed can be contacted through HomeWell.

Where you have opted into marketing or campaign messages, you may withdraw consent at any time — reply STOP to a text message, use the unsubscribe link in an email, or update your notification preferences in the app — and we will honor that request. We do not send SMS marketing messages without your prior express written consent, and standard message and data rates from your carrier may apply.

AI Features

Some HomeWell features use AI to draft content for you to review — for example, suggested follow-up messages in the Realtor CRM, receipt and appliance-nameplate scanning, and maintenance suggestions in the Homeowner app. These outputs are suggestions, not final communications or advice: you are responsible for reviewing, editing, and approving any AI-drafted message before it is sent, and for any decision you make based on an AI-generated suggestion.

AI features must not be used, and are not designed, to steer, filter, or otherwise discriminate in real-estate communications on the basis of race, color, religion, sex, disability, familial status, national origin, or any other protected class under the Fair Housing Act or applicable state and local law. AI-drafted outputs relevant to real-estate communications are logged for review.

User Content and Conduct

You may not use HomeWell to harass, defraud, threaten, or publish unlawful content. We may review, restrict, or remove accounts or content that violate these terms or create security, safety, or legal risk.

Availability and Changes

We may improve, suspend, or discontinue features as we evolve the service. We do not guarantee that every feature will be uninterrupted or available in every region or on every device.

Account Termination and Deletion

You may stop using the service at any time. Account deletion can be requested from inside the app under Account Management, or by emailing privacy@homewell.pro from the address on the account; see the Privacy Policy's Account Deletion section for the 30-day timeline. We may suspend or terminate access where needed to protect the platform, comply with the law, or respond to abuse.

Processors and Third-Party Services

HomeWell relies on the following processors to operate the Apps and Web Workspace: Supabase (authentication, database, and file-storage infrastructure, with files stored on AWS S3), Together AI (AI drafting and image-recognition features), the National Weather Service (NWS) (weather alerts that trigger seasonal and post-storm maintenance checklists), Google Maps (address lookup, vendor and service-area mapping), Apple Sign In and Google Sign-In (account authentication), Stripe (web payment processing), and Apple's App Store and push notification services. Each processor handles the data described in the Privacy Policy under its own privacy and security terms.

Contact

Questions about these terms: support@homewell.pro