Support

Frequently Asked Questions

My sign-in code email isn’t arriving. What do I do?

Check your spam or promotions folder first — codes come from HomeWell and can land there on first sign-in. If it still hasn’t arrived after a couple of minutes, use "resend the code" on the sign-in screen. If it keeps failing, email support@homewell.pro from the address you’re trying to sign in with and we’ll investigate delivery.

Can I track a second property?

Yes. The free plan covers one property; Homeowner Pro (monthly or yearly) covers unlimited properties. Add a second property from the property switcher in the app — the guided setup walks you through it the same way it did for your first home.

How do I connect a Realtor code to my account?

In the Homeowner app, go to Settings → Your Realtor → Enter Link Code, and type the 10-character code your agent gave you (format XXXXX-XXXXX). You can also tap a homewell.pro/link/<code> link your agent shares, or scan their QR card.

How do I cancel Homeowner Pro?

If you subscribed through the App Store, cancel from your Apple ID subscription settings (Settings → your name → Subscriptions on iPhone). If you subscribed on the web, open your billing portal from Settings → Membership → Manage billing, or from homewell.pro/billing, and cancel there. Either way you keep access through the end of the period you already paid for.

How do I delete my account?

In the app, go to Account → Account Management → Delete Account, or email privacy@homewell.pro from the address on the account. Deletion removes your personal identifiers from our active systems within 30 days; some records may be retained longer where required by law or by our payment processor.

Can I export my data?

Yes. In the Homeowner app, go to Settings → Download Your Data to export your documents, receipts, and photos as a file you can save. This works whether or not you plan to delete your account afterward.

Safety and Moderation

If you encounter abusive or unsafe behavior in messaging, use the in-app reporting controls and contact support for urgent follow-up. Include as much context as you can so we can investigate quickly.