Privacy Policy

Information We Collect

Account information. When you create an account we collect your name, email address, phone number, role (homeowner, tenant, property manager, or vendor), and a password (stored only as a salted hash by our authentication provider).

Property and lease data. Property addresses, unit details, lease terms, rent ledgers, and tenant directory information needed to operate the workflow you are using.

Photos and documents. Photos you attach to maintenance requests, inspections, or property records, plus PDF documents you upload (leases, manuals, warranties, invoices). EXIF metadata may include device make/model and location if your device records it.

Location. When you grant location permission, we use your approximate or precise location while the app is in use to find vendors near you, tag inspection photos, share ETA with clients (Vendor app), or compute a service area radius. We do not track your location in the background.

Payment information. Rent payments in the Tenant app are processed by Stripe. We do not see or store your full card number; we store only a payment-method token, last-4 digits, and the transaction record.

Diagnostics and feedback. If you submit feedback in-app, we record the device kind, device model, OS version, app version, and build commit so we can reproduce issues. Push-notification tokens are stored to deliver alerts you have asked for.

How We Use Information

We use your information to authenticate your account, connect you to the correct property or portfolio, deliver maintenance and messaging workflows, process rent payments, send notifications you opt into, respond to support requests, and maintain reliability and security. We do not sell personal information and we do not use your data for advertising.

Storage and Sharing

Operational data is stored with managed infrastructure providers: Supabase (authentication, database, file storage on AWS S3) and Apple Push Notification service. Stripe processes payments under its own privacy policy. Information is shared with the other parties to a workflow when that sharing is the point of the workflow — for example, a maintenance request you submit is shared with your property manager and the vendor they assign.

Account Deletion

You can delete your account from inside the app under Account > Account Management, or by emailing privacy@homewell.pro from the address on the account. Deletion removes personal identifiers from our active systems within 30 days. Some records (financial transactions, audit logs, fraud-prevention data) may be retained longer where required by law or by our payment processor.

Children’s Privacy

HomeWell is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact privacy@homewell.pro and we will delete it.

Your Rights

Depending on where you live, you may have the right to access, correct, or export your personal information, or object to certain uses. To make a request, email privacy@homewell.pro from the address on the account.

Contact

Privacy and data requests: privacy@homewell.pro

General support: support@homewell.pro