Privacy Policy

This policy covers HomeWell: Home Management, HomeWell Realtor, HomeWell Tenant, HomeWell Property Manager, and HomeWell Vendor (the "Apps"), and the homewell.pro website and Realtor CRM web workspace (the "Web Workspace").

Account information. When you create an account we collect your name, email address, phone number, role (homeowner, realtor, tenant, property manager, or vendor), and a password (stored only as a salted hash by our authentication provider, Supabase).

Property, transaction, and lease data. Property addresses, appliance and maintenance records, unit details, lease terms, rent ledgers, real-estate listings and transactions, and tenant or client directory information needed to operate the workflow you are using.

Photos and documents. Photos you attach to maintenance requests, appliance nameplates, receipts, inspections, or property records, plus documents you upload (leases, manuals, warranties, invoices, transaction paperwork). EXIF metadata may include device make/model and location if your device records it.

Location. When you grant location permission, we use your approximate or precise location while the app is in use to find vendors near you, tag inspection photos, share ETA with clients (Vendor app), or compute a service area or equity-estimator radius. We do not track your location in the background.

Payment information. Payments are processed by Stripe (web) or Apple (App Store subscriptions). We do not see or store your full card number; for Stripe payments we store only a payment-method token, last-4 digits, and the transaction record.

AI feature inputs and outputs. Content you submit to an AI feature (for example, a photo for nameplate scanning, or context for a drafted follow-up message) and the AI's response are processed by Together AI and logged for quality and fair-housing review.

Diagnostics and feedback. If you submit feedback in-app, we record the device kind, device model, OS version, app version, and build identifier so we can reproduce issues. Push-notification tokens are stored to deliver alerts you have asked for.

We use your information to authenticate your account, connect you to the correct property, portfolio, or client relationship, deliver maintenance, real-estate, and messaging workflows, process payments, send notifications you opt into, respond to support requests, and maintain reliability and security. We do not sell personal information and we do not use your data for third-party advertising.

We send transactional messages needed to operate your account (verification codes, task and message notifications, billing receipts) regardless of marketing preferences. For marketing or campaign messages you have opted into, you can withdraw consent at any time — reply STOP to a text, use the email unsubscribe link, or change your notification settings in the app — and we do not send SMS marketing without your prior express written consent.

AI-drafted content (message suggestions, scanned records, maintenance suggestions) is a suggestion for you to review, not a final communication or decision made on your behalf. AI features are not used to steer or discriminate in real-estate communications on the basis of a protected class, and relevant outputs are logged so that can be verified.

Operational data is stored and processed by the following providers: Supabase (authentication, database, and file-storage infrastructure, with files stored on AWS S3), Together AI (AI drafting and image-recognition features), the National Weather Service (NWS) (weather alerts that trigger seasonal and post-storm maintenance checklists), Google Maps (address lookup, vendor and service-area mapping), Apple Sign In (account authentication), Google Workspace (the Gmail SMTP relay that delivers account emails such as sign-in codes and confirmations), Resend (transactional email such as household and team invitations, notifications, and campaign email you have opted into), Twilio (text messages, where SMS notifications or campaigns are enabled and you have consented), Stripe (web payment processing), and Apple's App Store and push notification services. Optional connectors you choose to link from Settings (Google Calendar, Microsoft Outlook, Dotloop) receive only the data needed for that connection. Information is shared with the other parties to a workflow when that sharing is the point of the workflow — for example, a maintenance request you submit is shared with your property manager and the vendor they assign, and a client record you create as a realtor is visible to that client once they connect their account.

You can delete your account from inside the app under Account Management, or by emailing privacy@homewell.pro from the address on the account. We complete deletion within 30 days; in practice about 7 days after the request. Deletion removes personal identifiers from our active systems; some records (financial transactions, audit logs, fraud-prevention data) may be retained longer where required by law or by our payment processor.

HomeWell is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact privacy@homewell.pro and we will delete it.

Depending on where you live, you may have the right to access, correct, or export your personal information, or object to certain uses. To make a request, email privacy@homewell.pro from the address on the account.

Privacy and data requests: privacy@homewell.pro

General support: support@homewell.pro